frequently asked questions

 

Why choose the silver frames? Bezel set pieces are like having framed artwork. They set off the colors and design of the jewelry in a simple fashion, and they are sturdier and will last longer than a piece without a frame. They won't be affected by swimming or hot days like a glue based bail can be. Because of their refined feel, the silver set pieces can be dressed up or down, and taken from day into evening.

How do I care for them? Use a soft cloth to clean the surface of the glass, and a simple polishing cloth to clean the silver bezels. For sterling silver -- especially the chains-- keep them in a small plastic baggy when not wearing them, as silver oxidizes when in contact with the air.

What is dichroic glass? Dichroic literally means Two di-, Colors chroic. One color is reflected, one transmitted. Dichroic glass is coated with a thin layer of metals using a very technical process in a vacuum chamber. Invented by NASA and used in rocket reeentry tile, and more recently coopted by artists captivated by its' peacock feather effects. Dichroic glass colors shift when viewed at different angles, and if the light can pass through the glass, it radically shifts to reveal its second 'hidden' shade. It is brilliant in the light, and very difficult to capture adequately in photos.

How long will it take to ship to me? Once payment has cleared, if the piece is in stock, it will ship out within 2-4 business days. We use priority shipping through USPS.

What forms of payment do you accept? We accept payments through Visa, Mastercard and American Express. We will accept checks, but must wait for the payment to clear before shipping.

What is your return policy? Returns must be made within 10 days of receipt, in all original packaging and unworn. Credit card processing fees, and shipping and handling charges are not refundable. We can't accept returns on special orders. If you must return an item, please contact us. We also recommend purchasing insurance and delivery confirmation for your returns.

Do you charge sales tax? Our lovely state of Oregon does not require us to charge sales tax! Lucky!


I want to have pieces made for my bridesmaids. WIll you do that? Yes, we would be honored. We've made jewelry for many weddings, coordinating both necklaces and earrings to match the colors of the bridesmaids' dresses. We need at least 4 weeks to work together on a design and color scheme that will work for you and your celebration.

Can I host a jewelry party for my friends and coworkers? Yes, I love doing home shows in the Portland, OR area. Contact me and we can arrange an event. You can provide the space and refreshments, invite your friends, and a percentage of the evening's sales will be credit toward your jewelry choices.

Can I order another pendant exactly like the one I have for my mother/sister/daughter/friend? Yes and no. We can use the same colors and make a similar shape, but the pieces will never come out exactly the same. Every piece is unique.

Do you offer wholesale pricing? Yes. Wholesale is available. Please contact us to set up an account.


What is the best way to contact Fused Glass House? We respond promptly to all inquiries via email.



shipping rates

We offer a low flat rate shipping charge on orders. Your pieces will arrive packaged in a gift box inside a padded envelope sent Priority Mail including $100 insurance through USPS.

For orders under $100 the shipping cost is $7.95.
Orders $100-200 shipping is $8.95.
On orders $200 and over shipping is $9.95.

Canada: USPS Global Priority Mail with $100 insurance $19.00
Worldwide: USPS Global Priority Mail with $100 insurance $23.50

On international orders customs fees may apply. Contact us for more information.



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